Terms & Conditions

In this document, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person who will buy the tickets or partner package to the Creative Heroes Award Czech Republic. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organisers of the Creative Heroes Award Czech Republic – the Netherlands-Czech Chamber of Commerce (NCCC), officially the Nizozemsko-česká obchodní komora v České republice, Business Identification Number: 49627236, with its registered seat at Praha 9, registered with the Commercial Register maintained by the Municipal Court in Prague, section L, insert 5616.

By opting to purchase, allocate or possess tickets to the Creative Heroes Award Czech Republic, you automatically agree to these terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the Creative Heroes Award Czech Republic event location.

Please note that the Netherlands-Czech Chamber of Commerce reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the event website at https://creativeheroesaward.cz. These changes will relate back to the date of purchase of the Creative Heroes Award Czech Republic tickets.

The ticket you purchase represents a revocable license for you to access the ŠKODA Museum conference premises on OCTOBER 17, 2024, when the Creative Heroes Award Czech Republic is scheduled to be hosted. The license includes the revocable right to attending the Creative Heroes Award Czech Republic. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

The bearer must assume full responsibility of the Creative Heroes Award Czech Republic tickets, once (s)he receives it. The Netherlands-Czech Chamber of Commerce has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.

Kindly note that https://cenakreativnichhrdinu.cz/vstupenky/, powered by SimpleShop, is the sole authorised source for purchasing the Creative Heroes Award Czech Republic tickets, unless there is mutual agreement on payment against invoice by wire transfer. All tickets must be paid for at least three working days before the start of the event. When you register for this event, from the moment of invoice issue date, you consent to paying a no-show fee in the amount of the ticket fee. This no-show fee only applies in case you do not inform the NCCC at least 72 hours before the start of the event that you have nominated another person to attend in your place and you have provided the NCCC with his/her name and contact email address.

If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.

The Creative Heroes Award Czech Republic tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

Please note that the Creative Heroes Award Czech Republic tickets cannot be redeemed against cash, credits, or any other benefits.

The Netherlands-Czech Chamber of Commerce reserves the right to investigate if there has been any violation of the Creative Heroes Award Czech Republic ticketing terms and conditions. In case of any conflicts, the decision of the Netherlands-Czech Chamber of Commerce will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

The event service will be deemed to have been delivered in its entirety as soon as the Creative Heroes Award Czech Republic starts on OCTOBER 17, 2024. From that point on, no refund requests will be entertained.

If you are not able to access any section(s) of the event venue due to delays, federal regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.

If the Creative Heroes Award Czech Republic is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of the Netherlands-Czech Chamber of Commerce will be considered final.
If the Creative Heroes Award Czech Republic cannot be organised on OCTOBER 17, 2024 due to some state restrictions, 80% of the cost of tickets and partner packages will be refunded.

If the Creative Heroes Award Czech Republic must be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully cancelled, the refund, if issued, will include a maximum of 80% of the ticket or package face value. The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges..

All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/ cancellations.
At the time of entering the event venue, you are required to produce the ticket.

You hereby agree to forego all types of surcharge claims – full or in part – and all claims & entitlements related to it.

The Netherlands-Czech Chamber of Commerce does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

The Creative Heroes Award Czech Republic and the Netherlands-Czech Chamber of Commerce follow a common ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, and towards any type of behaviour/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at the Creative Heroes Award Czech Republic and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

Please note that you purchase the Creative Heroes Award Czech Republic tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/ cancellation requests will not be entertained either.

In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

We really hope you will have a great time at the Creative Heroes Award Czech Republic. You can get your tickets here https://cenakreativnichhrdinu.cz/vstupenky/

The Privacy Policy of the Netherlands-Czech Chamber of Commerce is in its entirety applicable to these terms and conditions and can be found here: https://nlchamber.cz/privacy-policy/